Shipping

Within Berlin city, LEMO team will delivery your bike at your door. It will be fully assembled and fine tuned, but you might need to take care of some smaller adjustments, like seat height for example, to finally suit your personal preferences.

Warranty

LIMITED WARRANTY COVERAGE:   
For a period of time addressed as follows for different categories of LEMO products beginning from the date of delivery, we will conduct at no charge the repair or replacement necessary to correct defects in the materials or workmanship of your LEMO products.

Categories and Warranty Periods:
* Frame, Fork: 5 years
* Drivetrain, Handlebar, Stem, Seat-Post, Crankset, Motor, BBset, Charger, Inner cables: 2 years
* Smartpac: 2 years (battery part: 80% capacity within 2 years or charging up to 800 full cycles)
* Display, Display control, front & rear lights, rear hub lock, Hydraulic Disc Brakes: 1 year
* Saddle, Grips, Tires, Brake Pads, Pedals, Wheel Sets:3 months (apart from normal wear and tear)

This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. LEMO is not responsible for incidental or consequential damages.

Returns

For our users to be satisfied with our bike is our priority, therfore we give 14 days return policy, You will be able to return your bike for any reason and if you decide to do so, please contact us and we'll send you detailed instructions explaining how to return the bike. Please make sure to take good care of your bike during your test ride, as we will be unable to issue full refunds for damaged bikes.

Warranty

Shipping

Returns